Instructions to Release Not Eligible to Enroll Hold

1. Navigate to dukehub.duke.edu.

  • Select Student, Faculty, and Advisor Login.
  • Log in using your Duke credentials.
Screenshot of DukeHub homepage with an arrow pointing to the Student, Faculty, and Advisor Login tile.

2. View advisees.

  • Select the Advisor Hub option on the left-hand navigation bar to access your list of advisees.
Screenshot of DukeHub Dashboard. An arrow points to Advisor Hub in the menu.

3. View hold status for advisees.

  • An X icon under the Release Hold column will indicate that a student has a Not Eligible to Enroll hold on their record, and you have access to remove that hold. Student with Not Eligible to Enroll holds will not be able to register for classes until the hold is removed by an advisor.
Screenshot of Advisor Hub page in DukeHub.
  • Search for students with the Not Eligible to Enroll hold by sorting the Release Hold column, or by using the Advisor Holds preset filter.
Screenshot of Advisor Hub. A red square is around the Release Hold column header.
Screenshot of Advisor Hub filters options. The mouse hovers over Advisor Holds in the dropdown.
Screenshot of Advisor Hub with list of students filtered by Advisor Holds.

4. Release the Not Eligible to Enroll hold

  • Click the X icon under the Release Hold column.
Screenshot of mouse clicking the X icon under the Release Hold column in Advisor Hub to release a student's Not Eligible to Enroll hold.

5. Confirm hold has been released.

  • Review the Release Hold message and select the Confirm button.
Screenshot of Release Hold popup message in Advisor Hub.
  • Review the "Hold released for [student name]" message and select the OK button. The message box will close and the X icon will no longer appear for the student. The student is now eligible to enroll for registration.
Screenshot of student in Advisor Hub with hold released. The X icon is no longer present.

1. Go to the Department Center to release the Eligible to Enroll hold.

  • Navigate to the Manage Students tab.
  • Enter the appropriate Career, Program, Plan, Student Group and/or Exp Grad Term.
  • Click the Search button.
Screenshot of Department Center in DukeHub open to the tab Manage Students.

2. Release a student's hold.

  • Uncheck the box under the Release header to release a student’s hold marking them eligible to enroll for registration.
  • Scroll to the bottom of the page and click the Save button.
Screenshot of Department Center in DukeHub open to the tab Manage Students. A student is listed in the Student List section, and an arrow points to the Release checkbox next to the second term listed. The checkbox is checked.
Screenshot of Department Center in DukeHub open to the tab Manage Students. A student is listed in the Student List section, and an arrow points to the Release checkbox next to the second term listed. The checkbox is unchecked.
Screenshot of Department Center in DukeHub open to the tab Manage Students. An arrow points to the Save button.

3. Mass release the hold to mark students eligible to enroll for registration.

  • In Manage Students, enter the appropriate Career, Program, Plan, Student Group and/or Exp Grad Term.
  • Select the Need Hold Release box and click the Search button.
  • Select the Release All button and click the Save button.
Screenshot of Department Center in DukeHub open to the tab Manage Students. An arrow points to the release all button. A second arrow points to the save button.